Refund Policy
PicDetox is sold through Dodo Payments, our merchant of record, and delivered right away as a license key. This page explains when a purchase can be refunded and how to ask.
When we refund
You can ask for a full refund within 7 days of buying if:
- you haven't activated your license key on any Mac yet, or
- PicDetox doesn't work as described on a supported Mac, and we can't fix the problem after you tell us about it, or
- you were charged more than once for the same order.
When we don't refund
- Requests made more than 7 days after buying.
- Changing your mind after you've activated your license. PicDetox works only once it's activated, so please check the requirements and watch how it works before you buy.
- A second refund. If you've already had a refund for PicDetox, later purchases can't be refunded.
- Requests that look like refund abuse, such as buying and refunding repeatedly. Dodo Payments may also refuse these under its own buyer terms.
How to ask
Email [email protected] within 7 days of buying, from the email address you used at checkout. Include:
- your order number, from your receipt email
- if you've activated PicDetox, what went wrong and which Mac and macOS version you're using. We'll try to fix it first.
After a refund
- Dodo Payments returns the full amount to your original payment method. It usually reaches your account within 5 to 10 business days, depending on your bank.
- Your license key is deactivated, and PicDetox stops working on every Mac it was activated on: within a day on a Mac that's online, and within 14 days on one that stays offline.
Your legal rights
This policy doesn't take away any refund rights you have under the consumer laws of the country where you live.
Before you buy
PicDetox needs a Mac with Apple silicon (M1 or later) and macOS 26 or later, and reads PNG, JPEG and WebP files.